[et_pb_section fb_built=”1″ admin_label=”banner principale” _builder_version=”4.5.3″ use_background_color_gradient=”on” background_color_gradient_start=”#000000″ background_color_gradient_end=”rgba(0,0,0,0)” background_color_gradient_direction=”120deg” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.icarelimo.it\/wp-content\/uploads\/2020\/07\/transfer-milano-icare.jpg” custom_padding=”110px||110px|” background_last_edited=”off|desktop” background_image_phone=”https:\/\/www.icarelimo.it\/wp-content\/uploads\/2020\/07\/icare-chi-siamo-mobile.jpg” background_enable_image_phone=”on” title_text_phone=”icare-chi-siamo-mobile”][et_pb_row column_structure=”1_2,1_2″ admin_label=”Page Title Area” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.5.2″ header_font=”||||||||” header_font_size=”55px” header_2_font=”||||||||” background_layout=”dark” custom_margin=”||20px|” custom_padding=”|||” animation_style=”fade” header_font_size_tablet=”” header_font_size_phone=”36px” header_font_size_last_edited=”on|desktop”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Page Subtitle” _builder_version=”4.5.2″ text_font=”Poppins||||||||” text_font_size=”18px” header_font=”||||||||” background_layout=”dark” animation_style=”fade”]<\/p>\n
Quality is also the ability to answer every question<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Reach Us Section” _builder_version=”4.4.9″ background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_start=”#d1d1d1″ background_color_gradient_end=”rgba(130,130,130,0.59)” background_color_gradient_direction=”202deg” background_color_gradient_start_position=”37%” background_color_gradient_end_position=”74%” custom_padding=”90px||90px||false|false” custom_padding_tablet=”” custom_padding_phone=”10%||10%||false|false”][et_pb_row admin_label=”Reach Us Area” _builder_version=”3.25″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.5.2″ header_font=”||||||||” header_2_text_align=”center” header_2_text_color=”#494949″ max_width=”550px” module_alignment=”center” custom_margin=”||0px|” animation_style=”fade” header_2_font_size_tablet=”” header_2_font_size_phone=”23px” header_2_font_size_last_edited=”on|phone”]<\/p>\n
[\/et_pb_text][et_pb_divider color=”#daa520″ divider_position=”center” divider_weight=”3px” _builder_version=”4.4.9″ max_width=”50px” module_alignment=”center” custom_margin=”||20px|” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” animation_starting_opacity=”100%”][\/et_pb_divider][et_pb_text _builder_version=”4.5.3″ text_orientation=”center” max_width=”750px” module_alignment=”center” animation_style=”fade”]<\/p>\n
We provide quality service since 2005 but we have twenty-years experience in the limo industry.
Here you can find the replies to the questions that – over the years – we’ve noticed that our customers ask the most.
If your question is not answered on this page, or you’d like more information, please contact us via phone or email and we will get back to you as soon as possible.<\/p>\n
[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE4NzQifX0=@” button_text=”contacts” button_alignment=”center” _builder_version=”4.5.2″ _dynamic_attributes=”button_url”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.4.9″][et_pb_column type=”4_4″ _builder_version=”4.4.9″][et_pb_accordion open_toggle_text_color=”#daa520″ icon_color=”#daa520″ _builder_version=”4.5.3″ toggle_text_color=”#494949″ toggle_level=”h3″ toggle_font_size=”22px” width_tablet=”” width_phone=”” width_last_edited=”on|desktop” module_alignment=”center” hover_enabled=”0″ toggle_font_size_tablet=”” toggle_font_size_phone=”” toggle_font_size_last_edited=”on|phone”][et_pb_accordion_item title=”Why choose ICare?” open=”off” icon_color=”#daa520″ _builder_version=”4.5.3″ toggle_level=”h3″ toggle_font_size=”23px”]<\/p>\n
You’ll reply by yourself once you will have tested our Quality.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Have you been taking precautions against COVID? Do you sanitize your vehicles?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n
We implemented immediately some procedures to guarantee first of all a safe journey. Safety first.
These are some points of our anti-COVID protocol:
– vehicles are sanitized after each service
– the drivers wear mask and gloves and wash his hands carefully before each service
– after luggage boarding, the driver change gloves
– if the passengers don’t have mask or gloves, our driver will provide its for free
– vehicles up to 7 seats have a transparent bulkhead between driver and passengers compartment<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Do I have to advise you if my flight is late?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n
The ICare driver dedicated to you will track your flight, so he’ll go to the airport when your flight is landing.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What happens if my flight will land early?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n
The intercontinental flights often land also one hour in advance compared to scheduled landing time. Our drivers are aware of that and they start to track your flight 24 hours in advance.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Considering that after landing I’ll have to collect my luggage and to pass through custom, for how much time will the driver wait for me?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]Your driver will wait for you as long as you need and he will never leave the established meeting point up until he would have met you. ICare experience is completely “no-stress”[\/et_pb_accordion_item][et_pb_accordion_item title=”How much waiting time is included in the price?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n
For pickups from hotels, homes, offices, and train stations we include 15 minutes waiting free of charge.
For airport meet&greet we allow 60 minutes after actual landing time (not after scheduled landing time) so you don’t have to worry: also if the flight will be delayed by many hours you will not be charged with any extra costs.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How do you track flights?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n
For airline flights we’ll ask you – during the booking stage – the flight arrival number: both to monitor actual landing time (that could be in delay or, for intercontinental flights, also 30\/60 minutes in advance) and to identify the meeting point: some airports have more terminals and more arrivals area.
The drivers use dedicated apps, but we track flights also on the airport website.
For private flights instead, we need to know the tail number (the aircraft registration number, the “plate”) and the handling company that is managing the flight, also to contact them to coordinate for the meet&greet.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I recognize my driver at the airport, at the station, or the port?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n
Your driver will wait for you with a sign (or with an iPad) with your name on it. If for privacy reason you’d prefer to have not shown your name, we can personalize following your indication. [\/et_pb_accordion_item][et_pb_accordion_item title=”What can I do if I cannot find your driver?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Do not leave the established meeting point and call your driver; if you should incur in connection problems do not hesitate to call our head operative office that’s available on call 24h\/365: CONTACTS <\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I have the phone number of the driver?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Yes, the day before the service you’ll receive via e-mail the phone number and mobile phone of your ICare dedicated driver. [\/et_pb_accordion_item][et_pb_accordion_item title=”What type of vehicles do you offer? What’s the age of your fleet?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n One of our aims is to provide a comfortable, elegant, and safe journey. [\/et_pb_accordion_item][et_pb_accordion_item title=”Are you able to manage also big Events?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Certainly. ICare staff has mature experience in big events – also in locations with a very complicated logistic – of different typology: business events (fashion, automotive, pharma, etc.), incentive, gala dinners, VIP weddings, private and sporting events. [\/et_pb_accordion_item][et_pb_accordion_item title=”Do your drivers speak English and other foreign languages?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Drivers of vehicles up to 8 seats speak fluent English. [\/et_pb_accordion_item][et_pb_accordion_item title=”Is it possible to bring our animal friends with us?” icon_color=”#daa520″ _builder_version=”4.5.3″ hover_enabled=”0″ open=”on”]<\/p>\n We are nature lovers (all the energy we use is at zero impact) and pet friendly, so the answer can only be yes. [\/et_pb_accordion_item][et_pb_accordion_item title=”Are you reachable 24 hours a day, 365 days a year?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Undoubtedly yes. Our Head operative office is available on call 24H\/365:\u00a0CONTACTS <\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How long do you need to reply to a quotation request?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n We formulate a quote within 24 hours of the request. [\/et_pb_accordion_item][et_pb_accordion_item title=”Which is the drivers’ dress code?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Our drivers are always dressed in suits and tie, with classic shoes. [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I book?” _builder_version=”4.5.3″ _module_preset=”default” open=”off”]<\/p>\n Usually to book we require an e-mail<\/a> to avoid any telephone misunderstandings. In the event you are not able to write to us, we will manage your data by telephone, sending you a confirmation via e-mail (or via SMS \/ Whatsapp<\/a>) asking for a confirmation nod. [\/et_pb_accordion_item][et_pb_accordion_item title=”What are the details you need to book?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n The types of services are various and during the booking process, our staff will ask you for the necessary information for the smooth running of your request. These are the most common:<\/p>\n – passenger name and mobile phone (if possible) [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I change the date of my transfer or other details?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Of course yes, it is possible to change every detail of the reservation: just send an email. [\/et_pb_accordion_item][et_pb_accordion_item title=”I have lost an object in the car: is it possible to recover it?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Absolutely yes. Normally our drivers check the vehicles as soon as you arrive at your destination, but sometimes it happens that some objects “hide” from the sight of our drivers. [\/et_pb_accordion_item][et_pb_accordion_item title=”The airline has lost my baggage, can you recover it and transport it to the address indicated by me?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Of course yes! The airline is obliged to deliver your baggage as soon as possible, but if you have an urgent need to receive it, we can organize an ad hoc transfer (we must receive a copy or photo of the loss report, proxy, and an identity document).<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do you provide child seats for the transport of children?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Yes, the child booster seat and the child seat are not required by law, but ICare provides them for free to guarantee greater safety. [\/et_pb_accordion_item][et_pb_accordion_item title=”What are the numbers to call in case of an emergency?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n You can call your driver directly, but if you run into phone line problems or need a change, to cancel or request a new service, do not hesitate to contact our operations center, reachable by phone 24 hours a day, 365 days a year: CONTACTS <\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do you have water on board?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Yes. [\/et_pb_accordion_item][et_pb_accordion_item title=”Do you have WiFi onboard?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Most of our vehicles are equipped with WiFi and it’s free of charge. [\/et_pb_accordion_item][et_pb_accordion_item title=”Do you also provide services on public holidays, early morning or at night?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Yes, we provide services 365 days a year and at any time.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is it possible to have candies or snacks onboard?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]Of course, it is sufficient to request it when booking.[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I pay?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n ICare accepts different types of payment: wire transfer, credit card (Visa or Mastercard), Satispay, or cash.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Will your driver help us with your luggage?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Yes, our chauffeurs are always happy to take care of your luggage. [\/et_pb_accordion_item][et_pb_accordion_item title=”If I travel with bulky luggage is there space on your vehicles?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n We have the right vehicle for each of your needs, simply inform us when booking. [\/et_pb_accordion_item][et_pb_accordion_item title=”Is it possible to book a transfer only for the transport of luggage?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Yes, we can provide dedicated freight service with vans of different sizes and with porter service.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How long before do I have to book?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n There is no precise timing to be respected, but certainly the sooner you book, the better is. [\/et_pb_accordion_item][et_pb_accordion_item title=”How much does a limo\/coach service offered by ICare cost? Is it much more expensive than a taxicab?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Our rates are comparable to those of taxis, but we offer a more luxurious service. [\/et_pb_accordion_item][et_pb_accordion_item title=”Better to take a taxicab or book a chauffeur-driven service?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n Travelling in a comfortable chauffeur driver vehicle is often cheaper and more convenient than calling a taxi cab, especially for longer journeys. [\/et_pb_accordion_item][et_pb_accordion_item title=”In which areas of Italy do you operate? Do you offer also transfers to or from abroad?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n We provide limo and coach services throughout the national territory. [\/et_pb_accordion_item][et_pb_accordion_item title=”Can you welcome our guests alongside the plane or at the exit of the finger?” icon_color=”#daa520″ _builder_version=”4.5.3″ open=”off”]<\/p>\n The drivers cannot reach these spaces because they are located within the customs area, but if you have very demanding Guests we can organize VIP assistance services (arriving and departing) in the main Italian airports, including porterage services and access at exclusive lounges.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" [et_pb_section fb_built=”1″ admin_label=”banner principale” _builder_version=”4.5.3″ use_background_color_gradient=”on” background_color_gradient_start=”#000000″ background_color_gradient_end=”rgba(0,0,0,0)” background_color_gradient_direction=”120deg” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.icarelimo.it\/wp-content\/uploads\/2020\/07\/transfer-milano-icare.jpg” custom_padding=”110px||110px|” background_last_edited=”off|desktop” background_image_phone=”https:\/\/www.icarelimo.it\/wp-content\/uploads\/2020\/07\/icare-chi-siamo-mobile.jpg” background_enable_image_phone=”on” title_text_phone=”icare-chi-siamo-mobile”][et_pb_row column_structure=”1_2,1_2″ admin_label=”Page Title Area” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.5.2″ header_font=”||||||||” header_font_size=”55px” header_2_font=”||||||||” background_layout=”dark” custom_margin=”||20px|” custom_padding=”|||” animation_style=”fade” header_font_size_tablet=”” header_font_size_phone=”36px” header_font_size_last_edited=”on|desktop”] Experience the difference [\/et_pb_text][et_pb_text admin_label=”Page Subtitle” _builder_version=”4.5.2″ text_font=”Poppins||||||||” text_font_size=”18px” header_font=”||||||||” background_layout=”dark” animation_style=”fade”] Quality is also […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" admin_label=\"banner principale\" _builder_version=\"4.4.9\" use_background_color_gradient=\"on\" background_color_gradient_start=\"#000000\" background_color_gradient_end=\"rgba(0,0,0,0)\" background_color_gradient_direction=\"120deg\" background_color_gradient_overlays_image=\"on\" background_image=\"https:\/\/www.icarelimo.it\/wp-content\/uploads\/2020\/07\/transfer-milano-icare.jpg\" custom_padding=\"110px||110px|\" background_last_edited=\"off|desktop\" background_image_phone=\"https:\/\/www.icarelimo.it\/wp-content\/uploads\/2020\/07\/icare-chi-siamo-mobile.jpg\" background_enable_image_phone=\"on\" title_text_phone=\"icare-chi-siamo-mobile\"][et_pb_row column_structure=\"1_2,1_2\" admin_label=\"Page Title Area\" _builder_version=\"3.25\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\"][et_pb_column type=\"1_2\" _builder_version=\"3.25\" custom_padding=\"|||\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Title\" _builder_version=\"4.4.9\" header_font=\"||||||||\" header_font_size=\"55px\" header_2_font=\"||||||||\" background_layout=\"dark\" custom_margin=\"||20px|\" custom_padding=\"|||\" animation_style=\"fade\" header_font_size_tablet=\"\" header_font_size_phone=\"36px\" header_font_size_last_edited=\"on|desktop\"] La qualit\u00e0 \u00e8 anche la capacit\u00e0 di rispondere ad ogni domanda<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"3.25\" custom_padding=\"|||\" custom_padding__hover=\"|||\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" admin_label=\"Reach Us Section\" _builder_version=\"4.4.9\" background_enable_color=\"off\" use_background_color_gradient=\"on\" background_color_gradient_start=\"#d1d1d1\" background_color_gradient_end=\"rgba(130,130,130,0.59)\" background_color_gradient_direction=\"202deg\" background_color_gradient_start_position=\"37%\" background_color_gradient_end_position=\"74%\" custom_padding=\"90px||90px||false|false\" custom_padding_tablet=\"\" custom_padding_phone=\"10%||10%||false|false\"][et_pb_row admin_label=\"Reach Us Area\" _builder_version=\"3.25\"][et_pb_column type=\"4_4\" _builder_version=\"3.25\" custom_padding=\"|||\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Title\" _builder_version=\"4.4.9\" header_font=\"||||||||\" header_2_text_align=\"center\" header_2_text_color=\"#494949\" max_width=\"550px\" module_alignment=\"center\" custom_margin=\"||0px|\" animation_style=\"fade\" header_2_font_size_tablet=\"\" header_2_font_size_phone=\"23px\" header_2_font_size_last_edited=\"on|phone\"] La nostra esperienza di oltre 15 anni ci ha permesso di raccogliere le domande pi\u00f9 frequenti sui nostri servizi di noleggio con conducente, per offrirti una risposta chiara alle principali domande. Se necessiti di supporto non esitare, il nostro staff \u00e8 pronto ad aiutarti.<\/span><\/p>[\/et_pb_text][et_pb_button button_url=\"@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEwNSJ9fQ==@\" button_text=\"contatti\" button_alignment=\"center\" _builder_version=\"4.4.9\" _dynamic_attributes=\"button_url\"][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.4.9\"][et_pb_column type=\"4_4\" _builder_version=\"4.4.9\"][et_pb_accordion open_toggle_text_color=\"#daa520\" icon_color=\"#daa520\" _builder_version=\"4.5.1\" toggle_text_color=\"#494949\" toggle_level=\"h3\" toggle_font_size=\"22px\" width_tablet=\"\" width_phone=\"\" width_last_edited=\"on|desktop\" module_alignment=\"center\" toggle_font_size_tablet=\"\" toggle_font_size_phone=\"\" toggle_font_size_last_edited=\"on|phone\"][et_pb_accordion_item title=\"Perch\u00e9 scegliere ICare?\" open=\"on\" icon_color=\"#daa520\" _builder_version=\"4.4.9\" toggle_level=\"h3\" toggle_font_size=\"23px\"]Vi risponderete da soli una volta che avrete testato la nostra Qualit\u00e0.[\/et_pb_accordion_item][et_pb_accordion_item title=\"Avete preso accorgimenti contro il Covid? Sanificate i vostri mezzi?\" icon_color=\"#daa520\" _builder_version=\"4.5.1\" open=\"off\"] Fin da subito abbiamo attivato diversi accorgimenti per garantire un viaggio prima di tutto sicuro. Safety first. Per pickup da hotel, abitazioni, uffici e stazioni includiamo 15 minuti di attesa free of charge. Per i voli di linea vi richiederemo in fase di prenotazione il numero del volo in arrivo: sia per monitorare l\u2019orario effettivo di atterraggio (che potrebbe essere in ritardo o, per i voli intercontinentali, in anticipo anche di 30\/60 minuti), sia per identificare il luogo d\u2019incontro: alcuni aeroporti hanno diverse aree e diversi terminal. Il vostro autista vi attender\u00e0 con un cartello (o con un iPad) indicante il vostro nome. Se per motivi di privacy preferiste non esporre il vostro nome, possiamo personalizzarlo secondo vostre indicazioni. Non lasciate il punto di incontro prefissato e chiamate il vostro autista; se doveste incorrere in problemi di connessione non esitate a chiamare la nostra centrale operativa, raggiungibile telefonicamente 24 ore su 24, 365 giorni l\u2019anno: CONTATTI<\/a><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Posso avere il numero dell\u2019autista?\" icon_color=\"#daa520\" _builder_version=\"4.4.9\" open=\"off\"] S\u00ec, il giorno prima del viaggio riceverete via e-mail il nome ed il numero di telefono dell\u2019autista a voi dedicato. Uno dei nostri obiettivi \u00e8 di garantire un viaggio confortevole, elegante e sicuro. Assolutamente s\u00ec. Lo staff di ICare ha una maturata esperienza in grandi eventi - anche in location dalla logistica molto complessa - di differenti tipologie: eventi aziendali (fashion, automotive, pharma, ecc.), incentive, serate di gala, matrimoni VIP, eventi privati, eventi sportivi. Gli autisti dei veicoli fino ad 8 posti parlano fluentemente inglese. Siamo amanti della natura (tutta l\u2019energia da noi utilizzata \u00e8 ad impatto zero) e degli animali, quindi la risposta non pu\u00f2 essere che s\u00ec. Certamente s\u00ec. La centrale operativa \u00e8 raggiungibile telefonicamente 24 ore su 24, 365 giorni l\u2019anno: CONTATTI<\/a><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"In quanto tempo rispondete ad una richiesta di preventivo?\" icon_color=\"#daa520\" _builder_version=\"4.4.9\" open=\"off\"] Formuliamo un preventivo entro 24 ore dalla richiesta. I nostri autisti sono sempre in giacca e cravatta, con scarpe classiche. Le tipologie di servizio sono svariate ed in fase di prenotazione il nostro staff vi richieder\u00e0 le informazioni necessarie per uno svolgimento fluido della vostra richiesta. Queste sono le pi\u00f9 comuni:<\/p>\r\n Certamente s\u00ec, \u00e8 possibile cambiare ogni dettaglio della prenotazione: \u00e8 sufficiente inviare una mail. Assolutamente s\u00ec. Di prassi i nostri autisti controllano i veicoli non appena sarete arrivati a destinazione, ma a volte capita che alcuni oggetti si \u201cnascondano\u201d alla vista dei nostri driver. S\u00ec, il rialzino ed il seggiolino non sono obbligatori per legge, ma ICare li fornisce gratuitamente al fine di garantire una maggiore sicurezza.
The precise meeting point will be defined at the booking stage, depending also on the typology of the booked vehicle, but normally we wait for the Guests inside the arrivals hall of the airport, just outside security checks in the stations or alongside your cruise ship or yacht in the ports.
In any case, the day before the service you’ll receive via e-mail the phone number and mobile phone of your ICare dedicated driver.
Besides, our Head operative office is available on call 24h\/365: CONTACTS<\/a><\/p>\n
For any emergency, our Head operative office is available on call 24h\/365: CONTACTS <\/a><\/p>\n
Vehicles are maxed 4 years old, the average is less than 2 years old. Our fleet is fully optional and undergoes periodical maintenance checks.
It’s composed entirely of Mercedes sedans, minivans, and minibusses and our coaches are Neoplan, Mercedes, or Setra.
You can take a look at a selection in\u00a0dedicated page<\/a>.<\/p>\n
For this reason, please allow us – as an example – that ICarelimo has been the official provider of three official sponsors during Champions League Final in Milano of 2016: Sony, MasterCard and Gazprom (arrival transfers, staff logistic, evening disposal, departure transfers, etc.), coordinating transfers for more than 2.000 people. In one week we managed a huge amount of work that we normally provide in three high season months. We can give you references for the satisfaction of our clients.
From our perspective of the operator into the field, we can give you suggestions about events transports logistic management, from the smaller to the bigger.
Often chauffeur driven services are not given the right importance and are left as the “last thing” to manage.
In reality, limo & coach services are a very important element for the success of an event.
Also, the management of any last-second problems, flight changes, etc. it requires a commitment and professionalism that not all ground transportation companies can offer. Last but not least, the arrival transfer is often the first contact of the Guest to the entire Event: starting impeccably, the Guest will begin his experience with a positive mood, making it easier to manage even in the following moments.<\/p>\n
For larger vehicles, we offer drivers who converse in English at least a basic level, suitable to satisfy all needs to perform a high-level service. We can eventually support a tour escort or a licensed tour guide for the most demanding groups.
Upon request, we also have some drivers who speak French, Spanish, Portuguese, Russian, and Arabic.<\/p>\n
The use of the appropriate pet carrier is required.<\/p>\n
In case of urgency, we can answer in a few minutes.
Some particular and articulated requests may require more than one working day.
QUOTATION REQUEST<\/a><\/p>\n
Upon request, we can meet special needs.<\/p>\n
Here are our CONTACTS <\/a><\/p>\n
– number of people on board
– the age of any children: the child booster seat and the child seat are not required by law, but ICare provides them free of charge to guarantee greater safety
– quantity of baggage
– chosen vehicle: in case of doubts we can guide you in your choice so that we can assign you the most suitable for your needs
– pick-up date and time: also, in this case, we can help you – for example, if you have to take a flight – defining in accordance with you the optimal departure time considering all the factors involved (day of the week, traffic, your special needs, check-in times, etc.)
– pick-up location with complete address (in case of departure from airport, port or station we will send you clear information on where to find your driver)
– dropoff address
– addresses of any intermediate stops
– flight or train number arriving to be able to monitor it
– company and name of your cruise ship or yacht
– for private flights, it is necessary to know the “tail number” (that is the “identification number”, that is the “plate” of the plane) and the handling company that manage the flight, to be able to contact them to coordinate for the meet&greet
– billing information
– payment methods: bank transfer, credit card (Visa or MasterCard), Satispay or cash
– last but not least: let us know your every particular need or desire, we will do everything to satisfy it: a suggestion for a restaurant on the way, a bouquet for your travel companion, a gift for your child on his return from vacation, a present for your important customer: ask and it will be done.<\/p>\n
In case of last-minute changes, we ask you to contact our operations center by phone (reachable by phone 24 hours a day, 365 days a year):\u00a0CONTACTS <\/a><\/p>\n
If the driver has just taken leave, you can contact him directly, alternatively, you can call our operations center and we will immediately take action for the return.
CONTACTS <\/a><\/p>\n
Article 172 of the Italian “Codice Della Strada” (literally “laws of the road”) provides for exceptions to the use of restraint systems for children. In the case of cars used for the public transport service (chauffeur-driven service), children less than 1.50 meters in height can circulate, not retained by special restraint systems, only on the rear seat and always accompanied by a passenger that’s not less than 16 years old.<\/p>\n
On vehicles with up to 8 seats, water is offered by us.
In larger vehicles, water is available upon request via e-mail<\/a>.<\/p>\n
If connectivity is essential, we ask you to indicate it in the booking.<\/p>\n
If you have many suitcases and don’t want to deal with them, we can organize a porter service at the main airports or stations.<\/p>\n
We are also able to provide a dedicated freight transport service.<\/p>\n
Some customers book months in advance, some a few days before, others with a few hours’ notice.
Although we are not a taxi service, in the vast majority of cases we can satisfy even last-minute requests for services with vehicles up to 7 seats.
About bigger vehicles, we suggest booking more in advance.<\/p>\n
In the case of groups, the price per person is very competitive.<\/p>\n
Since taxis are booked last minute, they cannot guarantee the punctuality that ICare offers: one of our maximum prerogatives.
Our rates are fixed and established in the quotation stage, not with a taximeter: any lengthening of transfer times does not entail price differences.
Our cars (by category, age, and comfort) offer much more than a taxi. They are also cleaned and sanitized every time we leave a customer at their destination.
Our drivers speak English, are elegant and polite. Our accounting department will issue you a regular invoice for each service (if you prefer, a single invoice at the end of the month).<\/p>\n
We also regularly carry out transfers and tours with departure or destination across the border.<\/p>\nProva la differenza\r\n<\/h1>[\/et_pb_text][et_pb_text admin_label=\"Page Subtitle\" _builder_version=\"4.4.9\" text_font=\"Poppins||||||||\" text_font_size=\"18px\" header_font=\"||||||||\" background_layout=\"dark\" animation_style=\"fade\"]
Tutto quello che desideri sapere<\/h2>[\/et_pb_text][et_pb_divider color=\"#daa520\" divider_position=\"center\" divider_weight=\"3px\" _builder_version=\"4.4.9\" max_width=\"50px\" module_alignment=\"center\" custom_margin=\"||20px|\" animation_style=\"slide\" animation_direction=\"top\" animation_intensity_slide=\"10%\" animation_starting_opacity=\"100%\"][\/et_pb_divider][et_pb_text _builder_version=\"4.4.9\" text_orientation=\"center\" max_width=\"750px\" module_alignment=\"center\" animation_style=\"fade\"]
Questi sono alcuni punti del nostro protocollo anti Covid:<\/p>\r\n\r\n
Per incontri in aeroporto includiamo 60 minuti di attesa dall\u2019orario effettivo di atterraggio (non dall\u2019orario schedulato dell\u2019aereo) quindi non dovrete assolutamente preoccuparvi: anche se il volo fosse in ritardo di svariate ore non vi verranno addebitati costi extra.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Come monitorate i voli?\" icon_color=\"#daa520\" _builder_version=\"4.5.1\" open=\"off\"]
Gli autisti utilizzano delle app dedicate, ma monitoriamo i voli anche sui siti degli aeroporti.
Per i voli privati \u00e8 invece necessario conoscere il \u201ctail number\u201d (la \u201cmarca di registrazione\u201d, ovvero la targa dell\u2019aereo) e la societ\u00e0 di handling che si occupa del volo, al fine di poterla contattare per coordinarsi per l\u2019accoglienza.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Come posso riconoscere il mio autista in aeroporto, in stazione o al porto?\" icon_color=\"#daa520\" _builder_version=\"4.4.9\" open=\"off\"]
Il punto di incontro preciso verr\u00e0 definito in fase di prenotazione, anche in base alla tipologia del mezzo prenotato, ma normalmente attendiamo gli Ospiti nella hall arrivi dell\u2019aeroporto, appena fuori dai controlli di sicurezza nelle stazioni o sottobordo alle navi da crociera e agli yacht.
Ad ogni modo, il giorno prima del servizio ricever\u00e0 via e-mail il nome ed il numero di telefono dell\u2019autista a voi dedicato.
La centrale operativa \u00e8 inoltre raggiungibile telefonicamente 24 ore su 24, 365 giorni l\u2019anno: CONTATTI<\/a><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Cosa posso fare se non riesco a trovare il vostro autista?\" icon_color=\"#daa520\" _builder_version=\"4.4.9\" open=\"off\"]
Per qualsiasi emergenza, la centrale operativa \u00e8 a vostra disposizione 24 su 24, 365 giorni l\u2019anno: CONTATTI<\/a><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Che tipo di veicoli offrite? Quale \u00e8 l'et\u00e0 del parco auto?\" icon_color=\"#daa520\" _builder_version=\"4.4.9\" open=\"off\"]
L\u2019anzianit\u00e0 massima \u00e8 quindi di 4 anni, la media \u00e8 inferiore ai 2 anni, i veicoli sono full optional e sottoposti ad un rigido controllo di manutenzione periodica.
L\u2019intera nostra flotta \u00e8 composta da vetture, minivan e minibus Mercedes, mentre i nostri pullman sono Neoplan, Mercedes o Setra.
Potete visionarne una selezione nella pagina dedicata<\/a>.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Potete gestire anche grandi eventi?\" icon_color=\"#daa520\" _builder_version=\"4.5.1\" open=\"off\"]
A tal proposito teniamo ad informarvi - a titolo esemplificativo - che ICare \u00e8 stata fornitrice ufficiale di tre sponsors ufficiali durante la finale di Champion a Milano del 2016: Sony, MasterCard e Gazprom (transfer in arrivo, servizi per lo staff, disposizioni serali, transfer in partenza, ecc.), coordinando trasferimenti per pi\u00f9 di 2.000 persone. In una settimana \u00e8 stata gestita una mole di lavoro pari a tre mesi di alta stagione. Possiamo darvi delle referenze sulla soddisfazione dei nostri Clienti.
Dalla nostra prospettiva di operatori sul campo siamo in grado darvi dei suggerimenti sulla gestione della logistica dei trasporti di eventi, dal pi\u00f9 piccolo al pi\u00f9 grande. Spesso ai servizi NCC non viene data la giusta importanza, e sono lasciati come \u201cultima cosa\u201d da gestire.
In realt\u00e0 i servizi NCC sono un tassello molto importante per la buona riuscita di un evento.
Inoltre Ia gestione di eventuali problematiche last second, cambio voli, ecc. richiedono un impegno ed una professionalit\u00e0 che non tutte le aziende NCC sono in grado di offrire. Non da ultimo, spesso il servizio transfer di arrivo \u00e8 il primo contatto dell\u2019Ospite all\u2019intero Evento: iniziando in modo impeccabile l\u2019Ospite inizier\u00e0 la sua esperienza con un mood positivo, rendendone pi\u00f9 facile la gestione anche nei momenti successivi.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"I vostri autisti parlano inglese o altre lingue straniere?\" icon_color=\"#daa520\" _builder_version=\"4.4.9\" open=\"off\"]
Per i mezzi di dimensioni maggiori offriamo driver che conversano in inglese di livello almeno basico, adatto a soddisfare tutte le necessit\u00e0 per poter effettuare un servizio di alto livello. Possiamo eventualmente affiancare un accompagnatore o una guida turistica per i gruppi pi\u00f9 esigenti.
Su richiesta, disponiamo anche di alcuni autisti che parlano francese, spagnolo, portoghese, russo ed arabo.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00c9 possibile portare con noi i nostri amici animali?\" icon_color=\"#daa520\" _builder_version=\"4.4.9\" open=\"off\"]
\u00c9 richiesto l\u2019uso dell\u2019apposito trasportino.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Siete reperibili 24 ore su 24, 365 giorni l\u2019anno?\" icon_color=\"#daa520\" _builder_version=\"4.5.1\" open=\"off\"]
In caso di urgenza possiamo dare risposta in qualche minuto.
Alcune richieste particolari ed articolate possono richiedere pi\u00f9 di un giorno lavorativo.
RICHIESTA QUOTAZIONE<\/a><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Quale \u00e8 il dress code degli autisti?\" icon_color=\"#daa520\" _builder_version=\"4.4.9\" open=\"off\"]
Su richiesta possiamo soddisfare esigenze particolari.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Quali sono i dettagli che vi servono per prenotare?\" icon_color=\"#daa520\" _builder_version=\"4.4.9\" open=\"off\"]\r\n
In caso di cambi last minute chiediamo di contattare telefonicamente la nostra centrale operativa (raggiungibile telefonicamente 24 ore su 24, 365 giorni l\u2019anno): CONTATTI<\/a><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Ho smarrito un oggetto nella vettura: \u00e8 possibile recuperarlo?\" icon_color=\"#daa520\" _builder_version=\"4.4.9\" open=\"off\"]
Se l\u2019autista si \u00e8 appena congedato potete contattarlo direttamente, in alternativa potete chiamare la nostra centrale operativa e ci attiveremo subitamente per la restituzione.
CONTATTI<\/a><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"La compagnia aerea ha smarrito il mio bagaglio, potete recuperarlo e trasportarlo all\u2019indirizzo da me indicato?\" icon_color=\"#daa520\" _builder_version=\"4.4.9\" open=\"off\"]Certo che s\u00ec! La compagnia aerea \u00e8 tenuta a consegnarvi il bagaglio non appena possibile, ma se avete urgenza di riceverlo possiamo organizzare un trasferimento ad hoc (\u00e8 necessario ricevere copia o foto della denuncia di smarrimento, delega ed un documento di identit\u00e0).[\/et_pb_accordion_item][et_pb_accordion_item title=\"Per il trasporto dei bambini fornite i seggiolini?\" icon_color=\"#daa520\" _builder_version=\"4.4.9\" open=\"off\"]
L'articolo 172 del Codice della Strada infatti prevede delle eccezioni all\u2019uso dei sistemi di ritenuta per i bambini. Nel caso di autovetture adibite al servizio pubblico di trasporto (NCC) i bambini con statura inferiore a 1,50 metri possono circolare, non trattenuti da appositi sistemi di ritenuta, solo sul sedile posteriore e sempre accompagnati da un passeggero di et\u00e0 non inferiore a 16 anni.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"Quali sono i numeri da chiamare in caso di emergenza?\" icon_color=\"#daa520\" _builder_version=\"4.4.9\" open=\"off\"]